After Ordering Questions

How long does it take for my order to ship out after order placement?

On average, orders placed Monday-Friday are fulfilled for shipment pickup same day or next business day; next business day for orders placed on weekends/holidays. 

 

How can I track my order?

You will receive an email with tracking information once your order has been processed for shipment!

 

Need to return or exchange your boots?

We offer free returns & exchanges within the first 30 days of receipt of your boots. 
Each pair of boots includes, in the box, a return/exchange form and detailed instructions on the process. 

Important notes regarding our return & exchange policy: 

You have 30 days to return or exchange your purchase. 
We do require the boots to be unworn and in the same brand new condition you received them in, including all original packaging (including the shoe box, travel boot bag, plastic covering, inserts, and hang tags). Full Policy: https://www.cuero.com/pages/return-exchanges 

 

I’m returning my boots for a refund or exchange - how long does it take to get my refund or my new pair?

Once you ship your boots back and we have received them at our warehouse:
Please allow 12 business days for returns to be processed & the refund to appear on your statement; or for your new pair of boots to be shipped in the instance of an exchange.  
We will notify you via email once your return or exchange has been processed.

 

Can I make changes to my order or cancel my order?

The answer to this varies on a case by case basis, as we are only able to edit or cancel an order before it has been processed and loaded for shipment. Reaching out to our customer service team immediately after order placement will give you the best chance for order changes or cancellations.

 

I was gifted a pair of Cuero boots and I need to return or exchange them.

We are very sorry that your gifted Cuero boots did not work for you! Please email or call our customer service team at info@cuero.com or 855-549-2148 for assistance in returning your boots. 
For any item being returned, the refund amount will be credited to the original purchaser's method of payment. Please note we will need some information to pull up the order that the gift was purchased on - such as the gifter’s phone number, first + last name, and/or their email address. 

 

I’ve misplaced my return shipping label and I need to make a return/exchange, what can I do?

You may request a return shipping label by contacting our customer service department via email at info@cuero.com. 

 

There was no return shipping label in my box and I need to make a return/exchange, what can I do?

You may request a return shipping label by contacting our customer service department via email at info@cuero.com.