Please allow 1-5 business days for order processing & fulfillment. Account for an additional 1-2 business days for orders placed over the weekend. Please note: order processing time may increase during busy holiday seasons.
You will receive an email with tracking information once your order has been processed for shipment!
You have 30 days to return or exchange your purchase.
We do require the boots to be unworn and in the same brand new condition you received them in, including all original packaging (including the shoe box, travel boot bag, plastic covering, inserts, and hang tags). Full Policy: https://www.cuero.com/pages/return-exchanges
Once you ship your boots back and we have received them at our warehouse:
Please allow 12 business days for returns to be processed & the refund to appear on your statement; or for your new pair of boots to be shipped in the instance of an exchange.
We will notify you via email once your return or exchange has been processed.
The answer to this varies on a case by case basis, as we are only able to edit or cancel an order before it has been processed and loaded for shipment. Reaching out to our customer service team immediately after order placement will give you the best chance for order changes or cancellations.
We are very sorry that your gifted Cuero boots did not work for you! Please email or call our customer service team at email@example.com or 855-549-2148 for assistance in returning your boots.
For any item being returned, the refund amount will be credited to the original purchaser's method of payment. Please note we will need some information to pull up the order that the gift was purchased on - such as the gifter’s phone number, first + last name, and/or their email address.
You may request a return shipping label by contacting our customer service department via email at firstname.lastname@example.org.