After Ordering Questions

How long does it take for my order to ship out after order placement?

Please allow 1-5 business days for order processing & fulfillment. Account for an additional 1-2 business days for orders placed over the weekend. Please note: order processing time may increase during busy holiday seasons.

 

How can I track my order?

You will receive an email with tracking information once your order has been processed for shipment!

 

Need to return or exchange your boots?

We offer free returns & exchanges within the first 30 days of receipt of your boots. 
Each pair of boots includes, in the box, a return/exchange form and detailed instructions on the process. 

Important notes regarding our return & exchange policy: 

You have 30 days to return or exchange your purchase. 
We do require the boots to be unworn and in the same brand new condition you received them in, including all original packaging (including the shoe box, travel boot bag, plastic covering, inserts, and hang tags). Full Policy: https://www.cuero.com/pages/return-exchanges 

 

Should I need to return my boots for a refund, how will I receive my money back?

Refunds will be issued back to the original method of payment that was used to place the order. For both the safety of our customers & logistical reasons, we cannot issue refunds to a different card or account other than that which was used to place the order.

If the card or account used to make the purchase is now no longer active, your bank will be able to transfer the refunded money to your new card/bank account

 

How long does it take to get my refund or my exchange?

Once we have received your boots back at our warehouse facility, please allow a minimum of 2 business days processing time on our end. We will update you via email once we have processed your return or exchange, please be patient.

Once we have initiated your refund, it can take 7-10 business days for the credit to appear on your card or bank statement. This time-frame varies depending on your payment method. 

Once we have processed your exchange, the shipping fulfillment time-frame for your new boots is between 2-5 business days, with increased times during peak/holiday seasons.
 

Can I make changes to my order or cancel my order?

The answer to this varies on a case by case basis, as we are only able to edit or cancel an order before it has been processed and loaded for shipment. Reaching out to our customer service team immediately after order placement will give you the best chance for order changes or cancellations.

 

I was gifted a pair of Cuero boots and I need to return or exchange them.

We are very sorry that your gifted Cuero boots did not work for you! Please email or call our customer service team at info@cuero.com or 855-549-2148 for assistance in returning your boots. 
For any item being returned, the refund amount will be credited to the original purchaser's method of payment. Please note we will need some information to pull up the order that the gift was purchased on - such as the gifter’s phone number, first + last name, and/or their email address. 

 

I’ve misplaced my return shipping label and I need to make a return/exchange, what can I do?

You may request a return shipping label by contacting our customer service department via email at info@cuero.com. 

 

There was no return shipping label in my box and I need to make a return/exchange, what can I do?

You may request a return shipping label by contacting our customer service department via email at info@cuero.com.